Two-Year Replacement Warranty
At Vionix Pro 4K, we are committed to delivering high-quality, durable products. To ensure your confidence and satisfaction, we offer a two-year replacement warranty on all Vionix Pro 4K devices. Your peace of mind is our priority.
What’s Covered
Replacement Coverage: If your Vionix Pro 4K experiences defects in materials or workmanship within two years of purchase, we will provide a free replacement.
Free Shipping: We cover the shipping costs for returning the defective product and sending the replacement.
What’s Not Covered
Accidental Damage: Damage caused by misuse, drops, liquid exposure, or unauthorized repairs is not covered.
Normal Wear and Tear: The warranty does not cover standard wear and tear resulting from regular use.
External Factors: Damages caused by natural disasters, power surges, or other external incidents are not included.
How to Make a Warranty Claim
Contact Support: Reach out to our team at info.vionix@gmail.com with your order number, a detailed description of the issue, and supporting photos or videos if available.
Return Process: Our team will guide you through the return process, including shipping instructions and necessary documentation.
Replacement Processing: Once we receive and inspect the returned product, we will process your replacement and ship it promptly.
